View Full Version : Internet refusing to work, help needed.
My internet is officially dogma. It's refusing to work for maybe the 2nd or 3rd time in the last few days and I've resorted to using my mobile broadband now, something I shouldn't have to do now I'm home. I last tried my internet a few hours ago, and when I'd clicked "diagnose and repair" it kept talking about "firewall settings". I've tried pulling out the cables and sticking them back in, but it simply doesn't work.
Can anyone help me here ?
Thanks in advance.
wrathchild_uk
04-01-2009, 16:33
You could always try doing a system restore??
My internet is officially dogma. It's refusing to work for maybe the 2nd or 3rd time in the last few days and I've resorted to using my mobile broadband now, something I shouldn't have to do now I'm home. I last tried my internet a few hours ago, and when I'd clicked "diagnose and repair" it kept talking about "firewall settings". I've tried pulling out the cables and sticking them back in, but it simply doesn't work.
Can anyone help me here ?
Thanks in advance.
What is it saying about the firewall?
Start Menu -> Run -> type cmd -> Press ENTER -> type ping www.google.com -> Press ENTER -> Does the connection attempt time out or do you get a time, in milliseconds, that it took to receive a response from the server?
wrathchild_uk
04-01-2009, 16:41
You could always try doing a system restore??
If its a firewall problem what makes you think system restore is going to fix it? It might, or it may compound the issue. I consider that a rather drastic way of fixing a problem AND not everybody has system restore points. I certainly don't.
wrathchild_uk
04-01-2009, 16:46
I dont know but my internet randomly stopped working and i did that and it sorted it..
I've only just realised the date of the topic - he's been online since so has sorted it anyway.
Still not sorted mate, I'm sucking up my mobile broadband 3G.
As for system restore, I don't think I have one. Also thanks for trying to help, but there was no real need to tell to do a system restore twice now was there ? ;)
I'll give your solution a go Sweey, and report back.
EDIT: Sweey, I used the method of typing cmd etc. This is what it said: "Could not find host www.google.com" or something very similar to that nature. I tried it twice mind just to make sure I didn't make a silly spelling mistake.
wrathchild_uk
04-01-2009, 17:50
I didn't mean to post it twice my browser was fucking about at the time..
Still not sorted mate, I'm sucking up my mobile broadband 3G.
As for system restore, I don't think I have one. Also thanks for trying to help, but there was no real need to tell to do a system restore twice now was there ? ;)
I'll give your solution a go Sweey, and report back.
EDIT: Sweey, I used the method of typing cmd etc. This is what it said: "Could not find host www.google.com" or something very similar to that nature. I tried it twice mind just to make sure I didn't make a silly spelling mistake.
OK that definitely means the whole connection isn't working.
What error message are you receiving?
Go to Start Menu -> Settings -> Network Connections -> Right-click on your connection -> Properties -> Internet Protocol (TCP/IP) -> Properties
Are the two settings set to automatic? One is for the IP address, the other is for the DNS servers. If not, set them to automatic.
I need to know exactly what the error message says and when it says it.
When I typed in the cmd etc, this is the exact message that appeared:
"Ping request could not find host www.google.com. Please check the name and try again."
As for going to the Start Menu and Settings, after clicking the Start Menu I can't even see Settings ? Not really sure where to go from here.
Thanks again for helping me out mate, you could quite easily have ignored this thread. (Guess that's why you got the award). :)
When I typed in the cmd etc, this is the exact message that appeared:
"Ping request could not find host www.google.com. Please check the name and try again."
As for going to the Start Menu and Settings, after clicking the Start Menu I can't even see Settings ? Not really sure where to go from here.
Thanks again for helping me out mate, you could quite easily have ignored this thread. (Guess that's why you got the award). :)
Network Connections is also in the Control Panel so try to get there.
The message I meant was the one you get which tells you something about the firewall - I think you said you got it when you tried to repair the connection. All that being true, try turning the firewall - if its a software one - off for ten seconds and see if you can then connect to the internet. Its entirely possible the firewall is blocking your internet access.
This is the firewall message mate, word for word:
"Security policy settings on this computer might be blocking the connection
The following policy might need to be adjusted to allow Windows to connect:
Policy Provider: Windows Firewall
Filter Name: Query User
If the policy provider identified is Windows Firewall, click for information about adjusting Windows Firewall settings. If a different policy provider has been identified, check the provider's documentation on how to adjust the policy settings."
Turn Windows Firewall off as its wank. If your internet then works, download either ZoneAlarm or Comodo (the latter has lots of prompts so you'd probably prefer ZoneAlarm) both of which are free.
I tried turning off the Windows Firewall, but that didn't work and upon clicking "diagnose and repair" it said the problem was actually not being able to connect to the DNS.
I've come to the conclusion I'm fucked. :)
Mine ?
Seriously I'm a dunce in the computing department, I know what it means but I'm not sure what you're asking.
Getting a new modem brought round by Virgin in the next few days considering our "NTL" one is quite old, so hopefully the 'repair person' will be able to fix it hands on.
The answer would appear to be Virgin - it meant internet service provider.
Go to Start Menu -> Control Panel -> Network Connections -> Right-click the connection -> Click Properties -> Internet Protocol (TCP/IP) -> Click Properties -> Select "Use the following DNS server addresses" and enter at least one of the addresses below. Click OK when done and see if you can now connect.
208.67.222.222
208.67.220.220
Didn't work. :(
I can connect to my Wireless Network Connection, but I only have a connection of Local Only and can't connect to the internet. Therefore I obviously can't access the internet with it, or Xbox Live for that matter.
Thanks for the help, I'm trying to spread around rep so I can rep you again. :cool:
Let me know what happens when your new modem arrives.
By then I'll be enjoying Sky TV - being installed Wednesday to replace Virgin :cool:
Will do.
My mam currently has Sky+ but wants to get a Virgin box because it'll be cheaper. :faceplm: I've been trying to convince her otherwise but she's not having any of it. My dad on the otherhand has Sky+ HD and it's quite possibly the greatest creation ever, above God's creation of the Earth of course. We just watch programs in HD, purely because they're HD. We often find ourselves watching things like National Geographic etc, although it's quite relaxing in fairness, not to mention there is the likes of Prison Break, Lost and many other top shows in HD.
*Pelvis thrust*
Dundon's
14-01-2009, 15:25
Right as I've mentioned there already in another thread I reinstalled a fresh copy of Vista on my PC and it seemed to get me back up and running, everything regards the actual PC is perfect, all the windows open up quickly and all files etc are playing fine.
The problem however is my net browsing, at the very start it was flying it, now I'm back to these half arse attempts to load pages and it's starting to hang up.
Anyone know what's going on here?
Have you scanned for spyware and malware now that the internet is slowing down?
Dundon's
14-01-2009, 15:43
Yes only last night I done a big clean and did find a backdoor prorat which I removed. I'll run another one now for good measure.
In general does admuncher and AVG/Zonealarm slow down the browsing or could I have a problem with my actual PC? Maybe the memory is gone dodgy or something.
I don't use AdMuncher. ZoneAlarm and AVG should not slow down your browser. Memory would not reduce the speed of internet browsing or response - it'd literally cause your computer to crash occasionally as it tries to collect information from a memory address it suddenly cannot access.
Dundon's
14-01-2009, 16:40
Yeah it is kinda crashing, some pages take an age to load and others are just hanging, I loaded task manager just to check the usage and it seems ok both grids are around the 50% mark but again I'm not sure what I'm looking for it was just something I googled.
Is there away if it's indeed a hardware problem?
Yeah it is kinda crashing, some pages take an age to load and others are just hanging, I loaded task manager just to check the usage and it seems ok both grids are around the 50% mark but again I'm not sure what I'm looking for it was just something I googled.
Is there away if it's indeed a hardware problem?
Something is going on somewhere. Which firewall are you using? What programs are loading at startup? Which browser are you using? What browser extensions are you using?
Bammers05
31-03-2009, 14:18
BUMP
Sorry about bringing back an old thread, but it seems that my computer's having internet connections virtually identical to Hunter's. I've run the MSN messenger connection test and it comes up with ticks for everything apart from DNS and Key ports. I've tried everything I can think of and everything mentioned in this thread to try and sort it out, but nothing has worked so far, so any suggestions would be very much appreciated.
Sounds like the DNS lease has expired. Search on the internet for DNS Server addresses for your ISP and make sure they don't match the ones you see if you go to Start -> Ruin -> type cmd -> Press ENTER -> type ipconfig /all -> Press ENTER.
You could try the command ipconfig /release and then if it doesn't give an error, ipconfig /renew but I doubt it will work. Failing all of that, System Restore as described above.
Bammers05
31-03-2009, 21:57
Firstly, thanks for your help, Don. Very much appreciated, but, unfortunately, none of it seems to have worked so far.
I've checked the DNS Server addresses and they don't match with any that I could find on the internet. When I tried the ipconfig/release command, all the results came back as 0.0.0.0 or were left blank. I'm not sure whether or not they were supposed to come back like that, but I tried ipconfig/renew anyway and that changed the ip address, but all the other results were the same as the ones that I'd obtained from ipconfig/all. Finally, I've tried System Restore several times, but each time there has been a message afterwards saying that the computer could not be restored to that date.
I noticed that you mentioned that it sounded like the DNS lease had expired. I'm not really an expert on the subject, so what exactly does it mean if my DNS has expired? Do I have to acquire a new DNS or is it just a case of renewing the old one?
Firstly, thanks for your help, Don. Very much appreciated, but, unfortunately, none of it seems to have worked so far.
I've checked the DNS Server addresses and they don't match with any that I could find on the internet. When I tried the ipconfig/release command, all the results came back as 0.0.0.0 or were left blank. I'm not sure whether or not they were supposed to come back like that, but I tried ipconfig/renew anyway and that changed the ip address, but all the other results were the same as the ones that I'd obtained from ipconfig/all. Finally, I've tried System Restore several times, but each time there has been a message afterwards saying that the computer could not be restored to that date.
I noticed that you mentioned that it sounded like the DNS lease had expired. I'm not really an expert on the subject, so what exactly does it mean if my DNS has expired? Do I have to acquire a new DNS or is it just a case of renewing the old one?
It should automatically renew and isn't a service or such thing that you pay for specifically despite "lease" leading you to thinking that way as would be the case in any other aspect of life. Its basically the association with the DNS Server and shouldn't actually expire as it automatically updates itself frequently. Sorry for the confusion. Its linked to DHCP leases which are a similar concept and can be read about via Google. Not something that'll aid your issue though.
The command ipconfig /release did what it was supposed to do - releasing all associations that network has with servers and addresses. Renew restarts the association.
Have you tried disconnecting your modem from its connection to the cable/telephone line for a length of time? If not do that AND do a full reset of the modem if you have the manual for it. It may be found at the address 192.168.100.1 and should contain a restart option plus perhaps some others you might find useful.
Fast running out of ways to fix this though.
Bammers05
03-04-2009, 18:53
It should automatically renew and isn't a service or such thing that you pay for specifically despite "lease" leading you to thinking that way as would be the case in any other aspect of life. Its basically the association with the DNS Server and shouldn't actually expire as it automatically updates itself frequently. Sorry for the confusion. Its linked to DHCP leases which are a similar concept and can be read about via Google. Not something that'll aid your issue though.
The command ipconfig /release did what it was supposed to do - releasing all associations that network has with servers and addresses. Renew restarts the association.
Have you tried disconnecting your modem from its connection to the cable/telephone line for a length of time? If not do that AND do a full reset of the modem if you have the manual for it. It may be found at the address 192.168.100.1 and should contain a restart option plus perhaps some others you might find useful.
Fast running out of ways to fix this though.
The connection's a wireless one, so we don't have a modem, hence that may be a bit tricky. Do you know if there's an equivalent to a modem in a wireless connection? And, if so, would you recommend disconnecting that?
My internet is officially dogma. It's refusing to work for maybe the 2nd or 3rd time in the last few days and I've resorted to using my mobile broadband now, something I shouldn't have to do now I'm home. I last tried my internet a few hours ago, and when I'd clicked "diagnose and repair" it kept talking about "firewall settings". I've tried pulling out the cables and sticking them back in, but it simply doesn't work.
Can anyone help me here ?
Thanks in advance.
Theres only one way to get it going again
http://img16.imageshack.us/img16/7756/fonzfix.jpg (http://img16.imageshack.us/my.php?image=fonzfix.jpg)
The connection's a wireless one, so we don't have a modem, hence that may be a bit tricky. Do you know if there's an equivalent to a modem in a wireless connection? And, if so, would you recommend disconnecting that?
Is your router doubling up as a modem? If you've no modem, it must be mobile internet or the like. Wireless doesn't always mean you have no modem - I'm wirelessly connected to the router downstairs which is hard-wired to the modem.
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