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how do I get mario gotze and GP in myclub?

M

MesSI ToXIc

Registered User
Hello,
I pre-ordered the game and when I entered myclub I didn't receive mario gotze and the other 2 players, I got nothing.
on my ps4 menu screen, when I try to download the add-on ( mario gotze DLC ), I receive a download error message. It is really annoying, how am I supposed to get my pre order bonuses? + there is no messages in myclub inbox that indicates i have mario gotze or anything. Is there a way to get a redeem code or something to get my pre order bonuses?
 
S

sillen102

Registered User
MesSI ToXIc said:
Hello,
I pre-ordered the game and when I entered myclub I didn't receive mario gotze and the other 2 players, I got nothing.
on my ps4 menu screen, when I try to download the add-on ( mario gotze DLC ), I receive a download error message. It is really annoying, how am I supposed to get my pre order bonuses? + there is no messages in myclub inbox that indicates i have mario gotze or anything. Is there a way to get a redeem code or something to get my pre order bonuses?
Click to expand...

I have the exact same problem. Also on PS4. Anyone?
 
A

Arsenal93.

Registered User
You are not supposed to get Gotze? Maybe Im wrong, thets why I ask, but from pesedit:

The PES 2015 Day One Edition features exclusive content for the new PES 2015 MyClub mode: this includes 10,000 MyClub game points, 10 recovery items, to improve the fitness of your squad and one randomly picked player from the UEFA team of the year, which is voted by more than 5 million UEFA.com users.

doesn't stand anything about Gotze...
 
S

sillen102

Registered User
Arsenal93. said:
You are not supposed to get Gotze? Maybe Im wrong, thets why I ask, but from pesedit:

The PES 2015 Day One Edition features exclusive content for the new PES 2015 MyClub mode: this includes 10,000 MyClub game points, 10 recovery items, to improve the fitness of your squad and one randomly picked player from the UEFA team of the year, which is voted by more than 5 million UEFA.com users.

doesn't stand anything about Gotze...
Click to expand...

I didn't even get the Team of the Year player or the GP or the recovery items. I pre-ordered on PSN about 2-3 weeks before the release.
 
S

sillen102

Registered User
Anky said:
It wasn't a digital download offer, it was a disc based offer if I recall
Click to expand...

No, it was a digital offer. It's still valid, if you go to the PSN Store you still get the bonus just for buying the game now. Also I made a ticket to Konami. And by the way the worst support ever in the history of mankind! EA is just soooo much better at this, It's not even close. I have had some issues with Fifa 14 and Fifa 15 previously They have 24h a day, 7 days a week access to support and actually resolve issues. They also have the chat but however you can also call support on the phone! How great is that! You can actually talk to a person who will listen to what you say and respond immediately. Konami doesn't...

Anyway the response from Konami included the line bellow:

***NOTE that these bonus players are only for those who pre -ordered the digital version of the game.


Now about the Konami support team. I contacted them via the chat. A guy called Luke says he can't do anything and apparently doesn't know anything and that I should make, what they call, a ticket. Which is basically a type of customer complaint.

After two days the response is: "Thank you for contacting Konami Customer Support. You have to go to inbox and collect the item, then you will go to sign a player to a contract and the bonus players should be available for signing."

Jeez I never tried that one Konami! Thanks for taking me for a full retard for not checking my inbox, which I already stated in my complaint that I did and that nothing was there. But I guess they don't have time to actually read the complaints.

And also at that point, when they replied, they changed the status of my ticket to "resolved" and now I can't reply to it anymore but have to make a new one. Guess they sort of see it as "case closed" and it seems that they can't reopen tickets after they have been resolved. Nice going there also, not checking if the solution you suggested actually worked (must have been employee of the year that handled my case, sorry....ticket).

Now of course they only work business days so I guess I have to wait until Monday for another shitty response from an incompetent support staff worker. Thanks a lot for that Konami!
 
V

vuysan

New Member
I exactly got the same problem. I dont understand if Konami wants to punish Digital game costumers with such a thing..no götze..no 1 player of the year..still waiting and nothing happend so far..
 
B

burza82

Registered User
Arsenal93. said:
You are not supposed to get Gotze? Maybe Im wrong, thets why I ask, but from pesedit:

The PES 2015 Day One Edition features exclusive content for the new PES 2015 MyClub mode: this includes 10,000 MyClub game points, 10 recovery items, to improve the fitness of your squad and one randomly picked player from the UEFA team of the year, which is voted by more than 5 million UEFA.com users.

doesn't stand anything about Gotze...
Click to expand...

Yep.
Is like Arsenal93. wrote. It's a spin only of black balls (each of them player from UEFA team of the year). I get Manuel Neuer.
 
M

matthewjohn85

Registered User
sillen102 said:
no, it was a digital offer. It's still valid, if you go to the psn store you still get the bonus just for buying the game now. Also i made a ticket to konami. And by the way the worst support ever in the history of mankind! Ea is just soooo much better at this, it's not even close. I have had some issues with fifa 14 and fifa 15 previously they have 24h a day, 7 days a week access to support and actually resolve issues. They also have the chat but however you can also call support on the phone! How great is that! You can actually talk to a person who will listen to what you say and respond immediately. Konami doesn't...

Anyway the response from konami included the line bellow:

***note that these bonus players are only for those who pre -ordered the digital version of the game.


Now about the konami support team. I contacted them via the chat. A guy called luke says he can't do anything and apparently doesn't know anything and that i should make, what they call, a ticket. Which is basically a type of customer complaint.

After two days the response is: "thank you for contacting konami customer support. You have to go to inbox and collect the item, then you will go to sign a player to a contract and the bonus players should be available for signing."

jeez i never tried that one konami! Thanks for taking me for a full retard for not checking my inbox, which i already stated in my complaint that i did and that nothing was there. But i guess they don't have time to actually read the complaints.

And also at that point, when they replied, they changed the status of my ticket to "resolved" and now i can't reply to it anymore but have to make a new one. Guess they sort of see it as "case closed" and it seems that they can't reopen tickets after they have been resolved. Nice going there also, not checking if the solution you suggested actually worked (must have been employee of the year that handled my case, sorry....ticket).

Now of course they only work business days so i guess i have to wait until monday for another shitty response from an incompetent support staff worker. Thanks a lot for that konami!
Click to expand...

hello i brought the ps3 day one edition on the 13th and recieved it by mail on the 14th and i redeemed my code for the my club content but i have recieved nothing neither was i prompted to download or install anything it simply said 'your code has been excepted' i have emailed playstation network about this and i am waiting for a reply but the email was sent friday evening so chances are i might hear something monday sometime but its a joke to say the least
 
M

MesSI ToXIc

Registered User
I received a message from psn containing my redeem code.
when I entered the code, it said the code is not valid or has been used, really konami!?
 
R

russeribery

Registered User
hello guys, need some help here!

bought digital version from PSN Store on PS4, received nothing. No code to redeem, no götze, no uefa toty player , nothing. But seems as most of the guys have received them yet, online my club I see a lot with götze + random uefa guy.

What shall I do? Who is supposed to send me the redeem code? Sony or KONAMI?
KONAMI ticket site is not working, Sony does not reply my email.

Damn, I love this game but this is really stupid. It takes 4 days, no support. I want what ive paid for.

Maybe you guys have an idea for my next steps to do?
 
K

Kretsmessi

Registered User
Russeribery I have exactly the same problem. I have no idea what to do... If you found something, please let me know
 
S

sillen102

Registered User
russeribery said:
hello guys, need some help here!

bought digital version from PSN Store on PS4, received nothing. No code to redeem, no götze, no uefa toty player , nothing. But seems as most of the guys have received them yet, online my club I see a lot with götze + random uefa guy.

What shall I do? Who is supposed to send me the redeem code? Sony or KONAMI?
KONAMI ticket site is not working, Sony does not reply my email.

Damn, I love this game but this is really stupid. It takes 4 days, no support. I want what ive paid for.

Maybe you guys have an idea for my next steps to do?
Click to expand...


I feel you mate. I have the exact same issue. No codes from anyone for days now. Konami blew me off the first time I sent a ticket by just saying I should check my inbox and then market my ticket as "case closed" I managed to send them a new one before the site disappeared. I would like to get hold of someone on the chat but can't as the site is down. Hope it's not down because they're getting so many complaints they can't handle it. But I wouldn't be surprised. How badly they've handled my case and which is apparently how they handled all of your cases is an outrage. It's ridiculous customer management!

Hope I get an answer to my ticket soon. I'll post it here once I get it.
 
C

Chris67

Registered User
Hello guys , my first post here wooooo

Was looking for a solution about this subject on the net and i was directed to this site I have the same problem and will keep an eye on this thread in the hope they'll fix this soon.

Love the new pes btw great game
 
M

matthewjohn85

Registered User
if you guys search on google for officialpes twitter it will take you to their twitter pager where they clearly say they are working on the dlc code issue for ps3 and ps4 users so it will be sorted soon
 
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