I don't get online with my 360 so Ive never updated it. Thats the thing though, MS can't even tell me what I can do to reduce the likelihood of it happening again.
I asked them if it was an overheating problem, or if I was somehow misusing the 360 ie instead of turning it off, I leave it on while I go eat, or answer my phone or whatever ...
My response was along the lines of, I only work in support, I don't know the ins and outs of specific causes to problems.
Talk about Pass the Buck ...
At the end of the day I don't care about getting it fixed and losing it for a month or whatever ... But the fact MS can't guarantee it won't happen again, and the fact my warrantee is about to expire doesn't fill me with confidence.