I stopped using play.com for new releases a long time ago. ShopTo is the only one I trust to get my copy to me on release day (and if the release date is Friday, 9/10 I get the game on Wednesday).
The only time I had trouble with them was with Uncharted 2. But this was the time last year when post men were on strike. And even then, I told them I had not recieved it, they told me to fill out this form, which I did, sent it back to them and they sent me a copy of the game.
The only time I had trouble with them was with Uncharted 2. But this was the time last year when post men were on strike. And even then, I told them I had not recieved it, they told me to fill out this form, which I did, sent it back to them and they sent me a copy of the game.